Frequently Asked Questions (FAQs)
- What is UMD Alerts?
- How does UMD Alerts work?
- What types of alerts will be sent?
- How many UMD Alerts text messages will I receive?
- Will my cell phone work?
- How do I prevent SPAM filters from blocking email sent by UMD Alerts?
- Who do I contact if I'm having trouble registering/changing my contact information?
- I am a new student, faculty or staff member at UMD. Why can't I log in to edit my settings?
1. What is UMD Alerts?
UMD Alerts is a software application used to send emergency alerts, notifications and updates to your mobile device and/or e-mail account. In the event of a campus emergency, the University of Maryland will be able to send important alerts and updates to your cell phone or mobile device. All UMD students, faculty and staff email accounts will be registered on UMD Alerts. Users are encouraged to add their mobile device to their UMD Alerts account. Follow this link to edit your settings. Alerts will be sent to both your email address associated with your UMD directory account as well as any mobile device added.
2. How does UMD Alerts work?
In an emergency situation, an alert will be sent by the UMD Police Department (UMPD) which serves as the UMD Alerts administrator. You will receive several text messages on your mobile device. Read these messages promptly and follow the instructions. Additional instructions may follow throughout the emergency. Once the incident has stabilized and there is no longer a threat to the university community, an "All Clear" message will be issued.
3. What types of alerts will be sent?
The UMD Alerts System is a mass, urgent notification system, comprised of a variety of methods by which the University can notify students, faculty and staff of an active, major campus emergency:
UMD EMERGENCY ALERTS
Issued via text message (SMS) and email in the event of a situation or incident on or near campus which poses an imminent threat to health or safety. Localized incidents (such as a small fire, hazardous material spill in a lab, isolated criminal offense) likely would not require a mass notification. Examples of when an emergency alert may be issued include:
- When a tornado or other dangerous weather event is predicted to strike the campus area.
- When a major hazardous material spill is impacting a large portion of campus.
- When a person is actively shooting a weapon on campus or a bomb threat that police believe is credible enough to take precautions.
- Other kinds of significant emergencies on or near campus where emergency alerts will be helpful.
When there is important information about things affecting the campus community, an Informational Advisory will be issued via UMD Alerts. Examples include (but not limited to):
- Weather related campus closure or delayed opening.
- Event/Incident widely affecting campus operations.
UMD SAFETY NOTICE
When there is important information about a crime or incident which poses an ongoing risk to the safety of University community members, UMPD will issue a "UMD Safety Notice." UMD Safety Notices are NOT intended to serve as emergency alerts. They are meant to provide information to the UMD community and to raise awareness. UMD Safety Notices are delivered to UMD Students, Faculty and Staff via email only (to the email account associated with the directory ID). Examples of when a UMD Safety Notice may be sent include:
- When an armed robbery occurs on or near the UMD campus and the perpetrator has not been identified or apprehended.
- If a series of a particular crime occurs in a specific area, such as a rash of thefts from vehicles in a parking lot or several thefts from residence hall rooms in a building or cluster of buildings (i.e., high rise community, south campus, etc.)
4. How many UMD Alerts text messages will I receive?
The exact number of UMD Alerts messages is difficult to predict. The purpose is to alert you only to emergency situations in which there is an imminent threat to public safety. There will be a test of the UMD Alert system on the first Wednesday of every month at 11:55 a.m. in conjunction with a test of the Early Warning Siren system.
5. Will my cell phone work?
UMD Alerts uses the text messaging (SMS network) feature of your cell phone to deliver alerts. To ensure you will receive UMD Alert text messages, be sure that your carrier allows messages from “short codes". Short codes must be enabled on your mobile device carrier's account in order to receive SMS messages from UMD Alerts.
6. How do I prevent SPAM filters from blocking email sent by UMD Alerts?
Messages will be sent from and email address with the domain "everbridge.net". Please add this domain to your safe senders list to ensure you will receive the email content.
Internet Service Providers (ISPs) utilize various methods to prevent unsolicited commercial e-mail (Junk mail or spam) from being delivered to users' mailboxes. Some of these methods may mistakenly classify UMD Alerts emails as such and not deliver the content to the recipient. Each ISP has different set of steps to follow to assure these alerts get delivered directly to the users' mailboxes. Typically the sender's domain name must be added to an address book or 'safe list'. If you still have trouble, please contact the helpdesk via the link helpdesk.umd.edu or reach us at 301-405-1500.
7. Who do I contact if I'm having trouble registering/changing my contact information?
If you are having trouble registering or changing your contact information, please contact the UMD HelpDesk via the link helpdesk.umd.edu or via phone at 301-405-1500.
8. I am a new student, faculty or staff member at UMD. Why can't I log in to edit my settings?
UMD students, faculty and staff are added to the UMD Alerts system on a monthly basis. You information will be imported from DivIT during the next import, which occurs during the first week of each month.